Open a ticket and describe what you were doing and what appeared on screen. Submit connection, plan, order, and refund questions through your dashboard to add details and check replies in one place.
Use tickets for connection issues, plan data, payment status, and refund questions. Sign in to submit your request; follow-up details and replies stay in the same ticket.
Check the ticket for updates. We may ask for more information to verify an order or troubleshoot an issue. No standard response time has been published.
Open a support ticket →No support email address has been published. For account, order, or connection issues, submit a ticket instead of sending personal information to an unverified address.
There is currently no contact option available through this channel, and no response time has been published.
No Telegram contact account has been published. For help, use a dashboard support ticket. Don't rely on a username or profile picture alone to verify someone's identity.
There is currently no contact option available through this channel, and no response time has been published.
Start by explaining what you were doing, then describe what happened. Details from the steps you took make it easier to identify whether the issue is with the client, selected route, or order status.
Hide your password, subscription link, and other sensitive information before sharing screenshots. Never send your password or full subscription URL in a ticket; include only the error message and relevant status.
Return to the tickets section in your dashboard and open the relevant request to see replies. If asked for a screenshot or more details about your steps, reply in the same ticket to keep the troubleshooting history together.
Keep updates about the same issue in the original ticket. Add details if a new message appears, the result changes after switching routes, or the order status updates. No standard response time has been published; check the ticket for replies.
Check your client connection and plan status in the dashboard, then note the selected region and exact error message. For setup help, see the Getting Started Guide. For help choosing a region and route type, see Server Locations.